n8n Hosting Frequently Asked Questions

Question 1

What is n8n?

Accepted Answer

n8n is a powerful workflow automation tool that allows you to connect different apps and services together to create automated workflows. It's similar to Zapier or Integromat but offers more flexibility and can be self-hosted.

Question 2

Why should I use n8nautomation.cloud instead of official n8n.cloud?

Accepted Answer

We offer the same powerful n8n platform at a significantly lower price point (up to 40% savings). You also get personalized support, flexible plans, and the option for custom development services. We're a smaller team which means more personalized attention to your needs.

Question 3

How quickly can I get started?

Accepted Answer

Your n8n instance can be deployed in under 5 minutes after sign-up. Once you choose a plan and complete payment, we'll automatically provision your dedicated n8n environment and send you the access credentials.

Question 4

Can I migrate my existing n8n workflows?

Accepted Answer

Yes! You can easily export your workflows from any n8n instance and import them into your new n8nautomation.cloud instance. We also offer migration assistance as part of our support add-on if you need help.

Question 5

What's the difference between Starter and Pro plans?

Accepted Answer

The Starter plan uses a shared n8n instance, perfect for individuals getting started with automation. The Pro plan provides a dedicated instance with guaranteed resources (1 vCPU, 25GB storage), unlimited executions, and priority support. Pro is ideal for teams and production workloads.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time from your dashboard. Upgrades take effect immediately, while downgrades will be applied at the start of your next billing cycle. Your data and workflows are preserved during plan changes.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees! The price you see is what you pay. The only additional costs would be optional add-ons like expert support ($50/year) or custom development services, which are clearly priced and completely optional.

Question 8

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee for new customers. If you're not satisfied with our service within the first 14 days, contact us for a full refund, no questions asked.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and for Enterprise plans, we can arrange bank transfers or invoicing.

Question 10

What version of n8n do you use?

Accepted Answer

We always run the latest stable version of n8n and apply updates regularly. Security patches are applied immediately, while feature updates are typically deployed within a week of release after thorough testing.

Question 11

Can I install custom nodes?

Accepted Answer

Custom node installation is available on Pro and Enterprise plans. You can request custom node installation through your dashboard, and we'll handle the installation for you. Enterprise customers can also work with us to develop entirely new custom nodes.

Question 12

How is my data secured?

Accepted Answer

All data is encrypted in transit (SSL/TLS) and at rest. We use industry-standard security practices including regular backups, firewall protection, and isolated environments. We never access your workflow data unless explicitly requested for support purposes.

Question 13

What's your uptime guarantee?

Accepted Answer

We guarantee 99.9% uptime for Starter and Pro plans, and 99.99% for Enterprise plans. We monitor all instances 24/7 and have automated failover systems in place. If we fail to meet our SLA, you'll receive service credits.

Question 14

Can I use my own domain?

Accepted Answer

Yes! Pro and Enterprise customers can connect their own custom domain to their n8n instance. We'll provide instructions and can assist with the DNS configuration if needed.

Question 15

Do you provide backups?

Accepted Answer

Yes, all plans include automatic backups. Starter plans have daily backups retained for 7 days. Pro plans have daily backups retained for 30 days. Enterprise plans include hourly backups retained for 90 days. You can also manually trigger backups anytime.

Question 16

What kind of support do you offer?

Accepted Answer

All plans include email support with response times of 24-48 hours. Pro plans get priority support with 12-hour response times. Enterprise plans include 24/7 support with 1-hour response times for critical issues. The Expert Support add-on provides personalized consultation sessions.

Question 17

Can you help me build my workflows?

Accepted Answer

Yes! We offer workflow design services starting at $200. Our team of n8n experts will work with you to understand your requirements, design the optimal workflow architecture, implement and test it, then provide training on how to maintain it.

Question 18

Do you offer training?

Accepted Answer

We provide comprehensive documentation and video tutorials for all customers. Enterprise customers receive personalized onboarding sessions. We also offer optional paid training sessions for teams who want in-depth n8n training.

Question 19

How do I get help if something goes wrong?

Accepted Answer

You can reach us through the support section in your dashboard, via email at support@n8nautomation.cloud, or through our community forum. Enterprise customers have access to emergency phone support and a dedicated Slack channel.

Question 20

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription anytime from your dashboard. Your service will continue until the end of your current billing period. We'll send you export instructions for your workflows and data before your account is closed.

Question 21

What happens to my data if I cancel?

Accepted Answer

You'll have 30 days after cancellation to export your workflows and data. After 30 days, all data is permanently deleted from our servers. We recommend exporting your workflows before cancelling to ensure you don't lose any work.

Question 22

Can I have multiple instances?

Accepted Answer

Yes! You can subscribe to multiple instances under one account. This is useful if you want separate instances for development, staging, and production environments. Contact us for multi-instance discounts.

Question 23

Do you offer team accounts?

Accepted Answer

Pro and Enterprise plans support multiple team members with role-based access control. You can add team members through your dashboard and assign different permission levels (admin, editor, viewer).

n8n Hosting FAQ

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